Data deletion
Last updated: October 9, 2026
You can have your personal data deleted at any time. How depends on how you use SmartSite Assistant. Our privacy policy explains which data we keep and why.
Businesses that connected WhatsApp
- Disconnect WhatsApp in the dashboard: Messaging apps → WhatsApp → Disconnect. We immediately delete the access token Meta gave us and stop receiving the number's messages.
- You can also remove our app's access in Meta: in Meta Business Suite, open Business settings → Integrations → Connected apps and remove the app.
- To delete conversations, contacts and everything else of your project, ask your agency to delete the project, or email privacy@smartsiteassistant.com.
People who chatted with a business
Contact the business you chatted with: it decides about the data of its conversations.
You can also email privacy@smartsiteassistant.com with the phone number or the website you used. We pass your request on and help the business delete your data.
Dashboard users
Email privacy@smartsiteassistant.com from the email address of your account and ask us to delete your account. We delete it, with its personal data, within 30 days.
How to send a request
Email privacy@smartsiteassistant.com with the subject "Data deletion" and include your name, your email address or phone number, and, if you can, the business or website involved.
We confirm your request within 7 days and complete the deletion within 30 days, unless the law requires us to keep certain data (for example, invoices). We then tell you which data was deleted.
Questions? Email privacy@smartsiteassistant.com.